How can we help?
Weekly Meal Subscription
Getting Started
- What is Snap Kitchen?
- How does your service work?
- How much does a subscription cost?
- What am I committing to with a subscription?
- How are the meals shipped?
Delivery & Packaging
- Where does Snap Kitchen deliver?
- When will my food arrive?
- Will my food stay fresh in transit?
- Does all my food arrive on the same day?
- How much does shipping cost?
Managing Your Subscription
- When is the deadline to make changes to my order?
- Can I change my meals after I’ve placed my order?
- How do I cancel my subscription?
- Will my menu remain the same next week?
- I need to skip my delivery last minute, can I?
Payments, Refunds, & Cancellations
- How do I cancel my subscription?
- When is my card charged for my order?
- Why is there a pending charge on my account?
- I received a promo code, how do I redeem it?
- What forms of payment do you accept?
Nutrition & Meal Information
- Where can I view detailed nutrition facts about each meal?
- How can I filter the menu?
- How many servings are in a meal?
- How long will the meals last, and can they be frozen?
- Can I customize individual meals based on dietary preference?
Local Orders (Texas only)
Meal Plans — Getting Started
- What is the difference between a Local Plan and a Shipment Plan?
- How does a local plan work?
- How much does a local plan cost?
- How do I know which plan is right for me?
- What calorie goals do you offer?
General
Pickup & Delivery
- Do you offer delivery or do I have to pick my meal subscription up from one of your store locations?
- I don't fall within local delivery, is there still a way for me to start a plan?
- Do I receive all of my food at one time? How many food deliveries or pick ups are there per week?
- I originally signed up for delivery, can I switch to in-store pickup next week?
- I am having issues with my delivery. What is the best way to get in touch with you guys?
Managing my Meal Subscription
- How far in advance do I need to update my menu for the next week?
- Can I customize my meal subscription?
- Can I remove meals from my meal subscription?
- How do I manage my meal subscription once I have placed my order?
- Can I remove entire day parts from my subscription?
Payment, Refunds, & Cancellations
- When is my card charged for my Local meal plan subscription?
- How do I cancel my local lifestyle plan?
- Why is there a pending charge on my account?
- How much does a meal subscription cost?
- Can I pay for my meal subscription with Snap Funds?
Snap Kitchen iOS App
- How do I link my current Snap Funds card to the app or to my online account?
- How do I pay for my order?
- How long do I have to pick up my order?
- Why do I see a pending $1.00 charge on my bank statement?
- When is my credit card charged for my same day or scheduled order?
Packaging
Nutrition
- What is keto?
- What is the Balance Plan?
- What is low carb?
- What is High Protein?
- What’s keto-friendly at Snap?