How can we help?
Weekly Shipping Subscription
Getting Started
- What is Snap Kitchen?
- How does your service work?
- How much does a subscription cost?
- What am I committing to with a subscription?
- How are the meals shipped?
Managing Your Subscription
- When can I edit my order?
- What is a Lock Date?
- How do I cancel my subscription?
- Can I change my meals after I’ve placed my order?
- Will my menu remain the same week to week?
Payments, Refunds, & Cancellations
- How do I cancel my subscription?
- When is my card charged for my order?
- Why do I see a pending $1.00 charge on my bank statement?
- How do I get a credit or refund for my order?
- Why is there a pending charge on my account?
Delivery & Packaging
- Where does Snap Kitchen deliver?
- When will my food arrive?
- Will my food stay fresh in transit?
- Does all my food arrive on the same day?
- How much does shipping cost?
Nutrition & Meal Information
- Where can I view detailed nutrition facts about each meal?
- How long will the meals last, and can they be frozen?
- How many calories do your meals contain?
- How many servings are in a meal?
- How do I heat up my meals?
Snap Pass, Local Store Orders (Texas only)
Getting Started
- What is Snap Kitchen?
- Are snap kitchen meals ready to eat?
- What is the difference between Snap Pass and a Shipment Plan?
- Can I place just a single order?
- Need help? How do I contact Customer Care?
Managing my Snap Pass Membership
- What is a Lock Date?
- How do I update my Snap Pass order?
- Can I update which day I get my Snap Pass order?
- When is the deadline to make changes to my order?
- When can I edit my order?
Payment, Refunds, & Cancellations
- How do I cancel my Snap Pass membership?
- Why is there a pending charge on my account?
- How do I redeem my promo code?
- What forms of payment do you accept?
- When is my card charged for Snap Pass?
Pickup & Delivery
Packaging
Nutrition & Meal Information
- Do you use only organic & natural ingredients?
- How is your protein (Meat, Pork, Poultry, Seafood, Eggs) sourced?
- What is keto/keto-friendly at SnapKitchen?
- What are net carbs?
- What is low carb?