How do I get a credit or refund for my order?

In the event that you are unsatisfied with any part of your order, please contact Snap Kitchen Customer Care within seven (7) days of the date you received the unsatisfactory item with a description of the issue and photos.

If related to quality or condition of a meal, we, at our sole discretion, may issue a partial or full credit or refund. We reserve the right, however, to require a photograph of such, before any partial/full refund or credit will be issued. 

You can contact Customer Care at:

  • – emails will be answered within 48 hrs, Monday through Friday
  • CHAT: Chat is available Monday through Friday, 9 AM to 5 PM CS


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