We definitely want to make sure your food stays fresh on the journey to you, so we make every effort to ensure that each box arrives at your doorstep with all meals at the appropriate temperatures. We carefully pack our boxes with insulated liners and frozen gel packs to make sure the meals maintain an appropriate temperature during transit and delivery, and our team regularly assesses the efficacy of our packaging and makes modifications as needed. That said, we do advise that you place all perishable items in the refrigerator immediately upon delivery, understanding that you are receiving temperature sensitive ingredients. Depending on the season and temperature in your geographic area at the time of delivery, advance planning may be needed to ensure immediate and proper storage of meals prior to consumption.
Our packaging guarantees that our meals stay fresh in transit for 48 hours. If your gel ice packs are partially defrosted when your delivery arrives, don't worry! If your meals are still cool to the touch, they are able to be consumed.