Your delivery should arrive at or before 9:00 PM on the selected delivery date. Delays may occur that are beyond the control of SnapKitchen. Weather, high volume, and a variety of other issue may create an unexpected delay with our shipping partners. Our packaging is designed to handle delays and keep your items fresh. If your items do not arrive cool to the touch and at a safe temperature of 40 degrees, please feel free to contact our Customer Care team at email@example.com.