Your card will be authorized at 8am on the day prior to your menu change deadline for the week. This will appear as a pending charge on your account, and we will then process the payment at 12:01am the next day.
Your weekly menu change deadline — the day your menu locks for the week — is 11:59PM CST each week. Your specific menu change deadline day is listed on our website.
For example, if your order is scheduled to be delivered on Tuesday and is shipped on Monday, your card will be preauthorized at 8am the prior Thursday, and then your menu will lock and your charge will be finalized at 12:01am on Friday. You’ll also receive an email the day before your menu change deadline lock day with a reminder to update your meals for your next week!
The preauthorization allows us to give you advance notice in case you need to make updates to your payment method, without missing a week of meals. We lock your menu multiple days in advance so that we can ensure all meals are cooked to order, reducing unnecessary waste, and ensuring that we're able to continuously deliver healthy made easy for all of our customers.