We charge you for your order on a weekly basis. Your card will receive a preauthorization charge 24 hours prior to the date your order locks. Menus currently lock 4 days before your delivery day, so your preauthorization will show up 5 days before your order is scheduled to be delivered (for example, if your weekly delivery day is Friday, the menu will lock on Monday, so the preauthorization charge will show up on Sunday). We realize that if you receive subscriptions regularly, it appears that we are charging you multiple times, as your card is preauthorized the day after it is charged in full for the prior week's shipment. Please know that we are not charging you twice. We do this so that we can ensure all meals are cooked to order, reducing unnecessary waste, and ensuring that we're able to continuously deliver healthy made easy for all of our customers.
Modified on: Tue, 1 Sep, 2020 at 9:23 AM
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