Why is there a pending charge on my account?

We authorize your card at 8am the day prior to your menu change deadline lock date. This preauthorization allows us to give you advance notice in case you need to make updates to your payment method, without missing a week of meals.  For many customers, seeing this pending charge on their account also reminds them that they have an order coming up, so they can go into their account and change their menu, or skip or reschedule their order before their week is locked.

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