All our meals are shipped fresh — never frozen — in insulated packaging. Depending on where you live, your meals may spend between 1-3 days in transit from our kitchen to your doorstep. Don't worry — we make every effort to ensure that your food will stay fresh in transit, using insulating liners and frozen gel packs in our boxes, as well as cold chain transportation in some cases, all of which ensures freshness until you are able to unpack and refrigerate your order. Our packaging guarantees your meals will stay fresh in the box for 48 hours in transit and 10 hours at your door without refrigeration.
Most orders are shipped via shipping partners like FedEx or UPS and spend 1-2 days in transit. If you live in the Western United States, in some cases your order may spend time on a refrigerated truck travelling from our kitchen to a fulfillment center closer to you. Once it arrives at the fulfillment center, it is delivered to you the next day, so it never spends more than 48 hours outside of refrigeration.
We'll send you tracking information once your order has shipped, so you can keep tabs on where it is along its journey to you. Once you receive your box, simply stick your meals in the fridge until it's mealtime. Find more info about recycling our packaging here.