What is a Lock Date?

The Lock Date is the specific deadline to skip or make any changes to your order including but not limited to:, menu items, delivery address, and payment method, which is listed for each customer on our website. The lock date is usually 6 days prior to the day that you pick-up your order or have it delivered.   You have until 11:59 PM CST the evening before your lock date listed on our website to make the change. We cook all dishes to order, so we need this time to prepare, cook, and pack your order in time for your delivery or pickup.


You will need to log in to your account in order to see your menu lock date.


If you are unable to locate the date or you have any additional questions about this subject, please contact SnapKitchen directly.


  • CALL YOUR LOCAL STORE: 
    • Austin
      • ARBOR TRAILS [4301 W WILLIAM CANNON DRIVE, BLDG. G, STE. 300 Austin TX 78749]:  (512) 687-1702
      • ARBORETUM [10001 RESEARCH BLVD. AUSTIN, TX 78759]:  (512) 346-5959
      • CLARKSVILLE [1014 W. 6TH ST. AUSTIN, TX 78703]:  (512) 479-5959
    • Dallas
      • FT. WORTH [2828 W. 7TH STREET FORT WORTH, TX 79107]:  (817) 717-7009
      • SKILLMAN [4115 SKILLMAN ST. DALLAS, TX 75206]:  (214) 613-4503
    • Houston: 
      • KIRBY [3600 KIRBY DR. STE A HOUSTON, TX 77098]:  (713) 526-5700


  • EMAILSnapcare@SnapKitchen.com – your email will be answered within 24 - 48 Business hours,  Monday through Friday
  • CHAT: Chat is available Monday through Friday, 9 am to 5 pm CST
  • PHONE(833) 798-1600  phones are open Monday through Friday, 9 am to 5 pm CST

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