If you are receiving a cooler bag and received a text confirming your delivery and did not receive your order, please contact customer care at firstname.lastname@example.org with the details of your order.
If you receive your order in a shipping box via FedEx or UPS, you will need to CALL the shipper directly and open a missing package investigation. They should be able to provide you with proof of delivery or offer an explanation as to the location of your shipment.
Note: This is not the same as filing a "Claim
" for a missing package so please be sure to let them know that you want a "missing package investigation".
To expedite the process, it is suggest that you join a free program for UPS called "My Choice" and "Delivery Manager" for FedEx.
The Customer Service number for UPS is (800) 377-4877 and for FedEx is (800) 463-3339