My order was marked "Delivered" but I did not receive it.

If you are receiving a cooler bag and received a text confirming your delivery and did not receive your order, please contact customer care at with the details of your order.  

If you receive your order in a shipping box via FedEx or UPS, you will need to CALL the shipper directly and open a missing package investigation. They should be able to provide you with proof of delivery or offer an explanation as to the location of your shipment.  

Note: This is not the same as filing a "Claim" for a missing package so please be sure to let them know that you want a "missing package investigation".

To expedite the process, it is suggest that you join a free program for UPS called "My Choice" and "Delivery Manager" for FedEx.

The Customer Service number for UPS is (800) 377-4877 and for FedEx is (800) 463-3339 


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