Payments, Refunds, & Cancelations

When is my card charged for my Direct Ship order?
We charge you for your Direct Ship order on a weekly basis. Your card will be preauthorized the amount of your shipment 24 hours prior to the date your orde...
Mon, 25 May, 2020 at 9:38 AM
How do I cancel my Direct Ship plan?
You can cancel your Direct Ship plan through the manage plan section within your iOS app or website. You are able to cancel your plan including your upcomin...
Wed, 27 May, 2020 at 9:37 AM
Do I receive Snap Funds for my Direct Ship purchases? Can I pay for my meal subscription with Snap Funds?
If you have shopped in one of our local markets before, it is possible that you are a member of our Snap Kitchen loyalty program. Direct Ship purchases do n...
Fri, 4 Oct, 2019 at 3:11 PM
I received a promo code, how do I redeem it?
You can redeem your promo code at the time of purchase. Promo codes cannot be applied to current meal subscriptions, they can only be applied to a new meal s...
Tue, 21 May, 2019 at 3:03 PM
What forms of payment do you accept?
We accept all major credit cards, Apple Pay, and Snap Funds. 
Tue, 21 May, 2019 at 3:04 PM